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UIUX Design

Cross Boundary Health RecordeHealth App

A centralised experience that brings cross-boundary medical records into one accessible view.

Client
Hospital Authority
Year
2024–2025
Services
UX Strategy
Interface Design
Information Architecture
User Flows
Cross Boundary Health Record application and record screens in the eHealth App

01 /

Overview

Designed a Cross-boundary Health Record experience that enables users to access and manage health records from healthcare services received across different regions, supporting greater continuity of care.

02 /

The Challenges

  • Unify records from different healthcare systems
  • Clearly communicate how cross-boundary records are accessed and shared
  • Help users understand where and when each health record originated

03 /

Design Direction

  • Create a modular information architecture
  • Minimise steps and provide clear units and input guidance
  • Clearly communicate record status

05 / UX Structure

Mapping the experience from user journey to interaction.

User journeys and flows established a clear information structure for navigating and completing a cross-boundary record application.

Cross Boundary Health Record user journey and application flow

06 / UI Screens

Centralised cross-boundary medical records into one accessible view.

Final Cross Boundary Health Record screens covering provider search, application and record status

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